Privacy Policy

1. Information We Collect

We may collect information including:

• Name
• Phone number
• Email address
• Property address
• Service address
• Preferred appointment date and time
• Details about the wasp problem
• Nest location information
• Photos provided by you
• Property access information
• Billing and payment information
• Communications with our team
• Information submitted through enquiry or booking forms

We may also collect technical information when you use our website, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website
• Approximate location information
• Website interaction information

2. How We Collect Information

Information may be collected when you:

• Submit an online enquiry
• Request a quote
• Book a service
• Call us
• Send an email
• Send an SMS
• Provide information to our technician
• Submit photographs
• Interact with our website
• Contact us through advertising platforms or third-party services

3. How We Use Your Information

We may use your information to:

• Respond to enquiries
• Provide quotes
• Schedule appointments
• Provide wasp removal services
• Contact you regarding your booking
• Confirm appointments
• Send service-related communications
• Process payments
• Issue invoices
• Handle complaints
• Provide customer support
• Improve our services
• Maintain website security
• Prevent fraud or misuse
• Maintain business records
• Comply with legal obligations

4. Telephone, SMS and Email Communications

We may contact you by telephone, SMS or email in relation to:

• Your enquiry
• Your quotation
• Your booking
• Appointment confirmations
• Technician arrival
• Service updates
• Payment or invoice matters
• Follow-up service information

Where we send marketing communications, we will provide an appropriate method to opt out where required by applicable law.

5. Sharing Personal Information

We do not sell your personal information. We may disclose information where reasonably necessary to:

• Employees
• Technicians
• Contractors
• Payment providers
• Booking or CRM systems
• Website hosting providers
• Email providers
• SMS providers
• Analytics providers
• Advertising platforms
• IT and security providers
• Professional advisers
• Government agencies or law enforcement where legally required

Information will only be shared where reasonably necessary for the relevant business, service, legal or operational purpose.

6. Third-Party Services

Our website may use third-party services such as:

• Google Analytics
• Google Ads
• Meta advertising services
• Google Tag Manager
• Website hosting providers
• CRM systems
• Payment providers
• Communication platforms

These services may collect information through cookies, tracking technologies or other tools. Third-party providers have their own privacy policies and terms.

7. Cookies

We may use cookies and similar technologies to:

• Operate our website
• Remember preferences
• Understand website traffic
• Measure advertising performance
• Improve website functionality
• Improve user experience

You may disable cookies through your browser settings. Some website features may not operate correctly if cookies are disabled.

8. Advertising and Remarketing

We may use advertising services to promote our services online. These services may use cookies, pixels or similar technologies to measure advertising performance or display relevant advertisements.

Where required, we will handle personal information used for marketing in accordance with applicable privacy and marketing laws.

9. Data Security

We take reasonable steps to protect personal information against:

• Unauthorised access
• Misuse
• Loss
• Modification
• Disclosure
• Destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Retention of Information

We retain personal information only for as long as reasonably required for:

• Providing services
• Customer support
• Accounting
• Tax and business records
• Legal obligations
• Dispute resolution
• Fraud prevention
• Business administration

When information is no longer required, we may securely delete or de-identify it where reasonably practicable and lawful.

11. Access and Correction

You may contact us to request access to personal information we hold about you or request correction of inaccurate information.

We may need to verify your identity before providing access to or changing personal information.

12. Marketing Opt-Out

You can ask us to stop sending marketing communications. You can contact us or use the unsubscribe method provided in a marketing communication.

We will process valid opt-out requests within a reasonable period.

13. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

14. Children's Privacy

Our services and website are not specifically directed towards children. We do not knowingly request unnecessary personal information from children.

15. Privacy Complaints

If you believe we have mishandled your personal information, please contact us first so we can investigate and attempt to resolve your concern.

You may also have rights to complain to the Office of the Australian Information Commissioner where applicable.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be published on this page with a revised "Last Updated" date.