Terms & Conditions

1. Acceptance of Terms

By accessing or using the Target Wasp Removal website, submitting an enquiry, requesting a quote or engaging our services, you agree to be bound by these Terms & Conditions.

If you do not agree with these terms, you should not use our website or submit a service request.

2. Our Services

Target Wasp Removal provides services relating to wasp and hornet problems for residential and commercial properties.

Services may include:

• Wasp nest removal
• Wasp extermination
• Wasp nest control
• Wasp control services
• Hornet removal
• Inspection of reported activity
• Related service assistance

Service availability may depend on the property location, accessibility, nature of the problem, safety considerations and other circumstances.

3. Service Requests

A website enquiry, telephone enquiry or online form submission is a request for us to contact you about a potential service.

Submitting a request does not automatically guarantee that a particular service, appointment time, price or outcome is available.

We may request additional information before confirming the service.

4. Quotes & Pricing

Any quote or pricing information may be based on the information available to us at the time.

Pricing may be affected by factors including:

• Location of the nest
• Type of wasp or hornet activity
• Accessibility
• Property conditions
• Height or difficult access
• Number of nests or affected areas
• Additional work required
• Safety requirements

If circumstances at the property differ materially from the information originally provided, additional charges may apply where agreed with you.

5. Property Access

You are responsible for ensuring that we have reasonable and lawful access to the areas required to perform the agreed service.

This may include ensuring:

• Access to the property is available
• Relevant gates or entry points can be accessed
• Pets are appropriately secured
• Obstructions are removed where reasonably possible
• Relevant access instructions are provided
• Known hazards are disclosed before work begins

6. Customer Responsibilities

You agree to provide information that is accurate and reasonably complete when requesting a service.

You should tell us about relevant circumstances including:

• Where wasp or hornet activity has been observed
• Whether a nest is visible
• Known access difficulties
• Property hazards
• Pets or animals at the property
• Previous treatment or attempted removal
• Other information relevant to the requested service

7. Safety

Wasp and hornet activity may present safety risks. Customers and other occupants should avoid disturbing an active nest.

You agree to follow reasonable safety instructions provided by our technician before, during or after the service.

We may postpone, modify or decline work where conditions are considered unsafe or where suitable access cannot reasonably be provided.

8. Appointments & Arrival Times

Appointment times may be provided as an estimated time or service window.

While we aim to attend as arranged, arrival times may occasionally be affected by traffic, weather, previous jobs, access issues or other circumstances outside our reasonable control.

Where reasonably possible, we will attempt to communicate material changes to an appointment.

9. Cancellations & Rescheduling

If you need to cancel or reschedule an appointment, please contact us as soon as reasonably possible.

Where a cancellation fee or other charge applies, this should be communicated to you where applicable before the relevant charge is imposed.

We may also need to reschedule a service due to weather, safety issues, technician availability, access problems or other circumstances.

10. Payments

You agree to pay applicable charges for services provided in accordance with the agreed quote, invoice or pricing arrangement.

Payment methods, payment timing and other payment requirements may be communicated when the service is arranged or invoiced.

You should review your invoice and contact us promptly if you believe there is an error.

11. Service Outcomes

The outcome of a wasp or hornet service can depend on factors including the species involved, nest location, property conditions, accessibility and subsequent pest activity.

Unless expressly agreed otherwise, we do not represent that a property will remain permanently free from future wasp or hornet activity.

New nests or pest activity may occur after a service because of environmental conditions or other factors outside our reasonable control.

12. Limitations

To the extent permitted by law, we are not responsible for loss or damage caused by circumstances outside our reasonable control or by inaccurate or incomplete information provided to us.

Nothing in these Terms & Conditions excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

13. Website Use

You may use this website for lawful purposes relating to learning about or requesting our services.

You must not knowingly:

• Use the website for unlawful purposes
• Attempt unauthorised access to website systems
• Introduce malicious software or harmful code
• Interfere with website operation
• Submit false or misleading information
• Use automated systems in a way that disrupts the website

14. Intellectual Property

Unless otherwise stated, website content including text, graphics, branding, layouts and other materials is owned by or licensed to Target Wasp Removal.

You may view the website for personal and legitimate business purposes, but you must not reproduce, republish or commercially exploit our content without permission where permission is required.

15. Third-Party Links & Services

Our website may contain links to third-party websites, platforms or services.

We do not control third-party websites and are not responsible for their content, availability, security, privacy practices or terms.

16. Privacy

Personal information collected through our website, enquiries and services is handled in accordance with our Privacy Policy.

Please read our Privacy Policy for more information about how we may collect, use, store and disclose personal information.

17. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, website, business practices or legal requirements.

The latest version will be published on this page with an updated revision date.

18. Governing Law

These Terms & Conditions are governed by the laws applicable in Queensland, Australia.

Nothing in these Terms affects any rights available under applicable Australian consumer or other laws.